Multi-Day Tour Deposit & Cancellation Policy

Standard Group Tours

• $200 deposit per person due at time of booking.
• Full payment due 60 days prior to tour and will be charged to card on file unless advised otherwise.

Standard Tour Cancellation Schedule

Private & Custom Tours

• $200/pp non-refundable deposit due at time of booking.
• Additional $100/pp Private Tour Fee.
• Final payment due 60 days before tour, charged to card on file unless otherwise notified.
• No refunds will be given after final payment.

Minimum Guest Requirements

• White Rim trips: 10+ people  |  Maze tours: 6+ people to go private
• All other trips: 8+ people
• Private Tour fee is waived for full trips of 12 guests (7 on The Maze)

Private Tour Cancellation Schedule

Disclaimer

We do not make exceptions to the cancellation policy for any reason, including weather, wildfire, terrorism, civil unrest, epidemic, pandemic, or personal emergencies. There is no refund for arriving late or leaving a trip early. We must adhere to our cancellation policy to protect our ability to run tours and to maintain our price structures. Please don't ask us to make exceptions. We recommend purchasing travel insurance to protect your investment and researching plans that cover preexisting conditions and/or have a "Cancel for Any Reason" clause.

Rim Tours may cancel or reroute any tour in part or in whole due to acts of nature, trail conditions, insufficient number of participants, a force majeure that prohibits travel to or from a specific area, or other unforeseen circumstances that would hinder our ability to run a trip. Rim Tours will work with you to provide an alternate trip, though none of the reasons above (except insufficient number of participants) would constitute a reason for any refund of monies paid. Rim Tours is not responsible for any additional expenses that may be incurred by a guest in relation to a cancelled or rerouted tour, including costs incurred due to travel delays, flight cancellations, sickness, and non-refundable air tickets or associated penalties.

Travel Insurance

We strongly recommend purchasing travel insurance for emergency medical and evacuation coverage and for protection against trip cancellation.

Medical Coverage

Choosing to take a mountain biking vacation involves some amount of risk. Everyone who takes up the sport of mountain biking will fall at some point — injuries may prevent you from continuing your trip and necessitate a visit to the emergency room, which can get expensive, especially if evacuation from the backcountry is required. We recommend purchasing travel insurance even if you already have medical insurance since some expenses may not be fully covered by your policy.

Trip Cancellation

Unfortunately cancellations do happen, sometimes within the period where we can't offer a refund. In many instances, Trip Cancellation Insurance covers forfeited, non-refundable deposits or payments up to the limits purchased. We often see last-minute cancellations due to illness or injury of the participant or a family member — all of this would typically be covered by trip insurance.

For more details or information on more extensive coverage plans, contact Travel Guard at 800-826-1300 or visit travelguard.com.